Privacy Policy
Factory Installation Services Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, or make an enquiry about our services.
1. Who we are
Factory Installation Services Ltd is a UK-based company providing industrial installation, pipework, pumping systems, fabrication, site management and related project services.
For the purposes of UK data protection law, Factory Installation Services Ltd is the data controller for the personal information we collect and use.
Company name: Factory Installation Services Ltd
Website: https://www.factoryinstallationservices.co.uk
Registered address: 21 Badger Gardens, Worcester, England, WR5 3TG
Company number: 16868032
Email: info@factoryinstallationservices.co.uk
2. Information we may collect
We may collect and process the following types of personal information:
Your name
Your company name
Your email address
Your telephone number
Your postal or site address, where relevant
Details of your enquiry or project requirements
Any information you choose to provide when contacting us
Technical information about your visit to our website, such as IP address, browser type, device information, pages visited and how you use the website
We only collect information that is relevant to handling your enquiry, providing our services, managing our business, improving our website, and meeting any legal or regulatory obligations.
3. How we collect your information
We may collect personal information when you:
Complete a contact form on our website
Email, call or otherwise contact us
Request a quotation or project information
Become a client, supplier or contractor
Visit and use our website
Interact with cookies or analytics tools used on our website
4. How we use your information
We may use your personal information to:
Respond to your enquiry
Provide information about our services
Prepare quotations, proposals or project documentation
Communicate with you about current or potential work
Manage client, supplier and contractor relationships
Arrange and deliver project works
Keep appropriate business, accounting and project records
Improve the performance, content and security of our website
Comply with legal, regulatory, tax, health and safety, insurance or contractual obligations
5. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for using your personal information. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract
We may use your information where it is necessary to take steps before entering into a contract with you, or to fulfil a contract we have with you.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests. This may include responding to enquiries, managing business relationships, improving our services, maintaining website security and keeping appropriate business records.
Legal obligation
We may use your information where we are required to do so by law, for example for tax, accounting, insurance, health and safety, or regulatory purposes.
Consent
Where we rely on your consent, such as for certain cookies or optional marketing communications, you can withdraw your consent at any time.
6. Contact forms and enquiries
When you submit an enquiry through our website, we use the information you provide to respond to your message and deal with your request.
We do not use contact form submissions to add you to a mailing list unless you have clearly agreed to this.
7. Cookies and analytics
Our website may use cookies and similar technologies to help it function correctly, improve performance, understand how visitors use the site, and support security.
Some cookies are essential for the website to work properly. Others, such as analytics cookies, may only be used where you have given your consent.
You can manage or withdraw cookie consent through the cookie settings on our website, where available. You can also control cookies through your browser settings.
8. Sharing your information
We do not sell your personal information.
We may share your information with trusted third parties where necessary, including:
Website hosting and IT service providers
Email and communication service providers
Professional advisers, such as accountants, insurers or legal advisers
Subcontractors, suppliers or project partners where necessary for project delivery
Payment, invoicing or accounting service providers
Public authorities or regulators where required by law
Where we use third-party service providers, we only share the information necessary for them to provide their services, and we expect them to handle your information securely and lawfully.
9. How long we keep your information
We only keep personal information for as long as necessary for the purpose it was collected.
As a general guide:
Enquiry information may be kept for as long as needed to respond to your enquiry and manage any follow-up communication.
Client, supplier and project records may be kept for the duration of the working relationship and for a reasonable period afterwards.
Financial, accounting and tax records are usually kept for at least six years.
Website analytics data may be kept for a shorter period depending on the analytics platform and cookie settings used.
When information is no longer needed, we will securely delete, anonymise or archive it as appropriate.
10. How we protect your information
We take appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These steps may include secure website hosting, password protection, access controls, software updates, encryption where appropriate, and careful handling of business records.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
11. International transfers
Some service providers we use may store or process information outside the UK. Where this happens, we will take appropriate steps to ensure your personal information is protected in accordance with applicable data protection laws.
12. Your rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Withdraw consent where we rely on consent
Ask for your information to be transferred to another organisation in certain circumstances
To exercise any of these rights, please contact us using the details in this policy.
13. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.
14. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices, content or security of third-party websites. You should read the privacy policy of any website you visit.
15. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Last updated: 07/07/2026
